Contact Center

contact center

Whether customers contact you by phone, email or the chatbot: they expect the best service and personal support.

With our All-In-One Cloud Communication Platform, all your communication runs smoothly.

With an All-In-One Cloud Communication Platform you have:

  • Telephone exchange in the cloud with dashboard on PC
  • Voice and non-voice
  • Customer contact center
  • Chatbot on website
  • Links with WhatsApp, SMS, fax and email
  • Clear reports
  • Integration options with, among others, CRM and ERP

Benefits All-In-One Cloud Communication Platform

  • More efficient call handling, with Omnichannel options like chat and email
  • Easy to integrate into standard CRM platforms and business apps
  • Fully provision to your specific requirements and frequent caller requests
  • Automatically answer calls via built-in smartphone application or landline telephony.
  • Optimal occupation of your contact center through scheduling options for agents
  • Optimal insight thanks to real-time reports of all activities
  • Automatic transfer based on selections, such as function, region, time and organization- or industry-specific criteria.
Can we help with something? Contact us and we will be happy to tell you more about it.