Whether customers contact you by phone, email or the chatbot: they expect the best service and personal support.
With our All-In-One Cloud Communication Platform, all your communication runs smoothly.
With an All-In-One Cloud Communication Platform you have:
- Telephone exchange in the cloud with dashboard on PC
- Voice and non-voice
- Customer contact center
- Chatbot on website
- Links with WhatsApp, SMS, fax and email
- Clear reports
- Integration options with, among others, CRM and ERP
Benefits All-In-One Cloud Communication Platform
- More efficient call handling, with Omnichannel options like chat and email
- Easy to integrate into standard CRM platforms and business apps
- Fully provision to your specific requirements and frequent caller requests
- Automatically answer calls via built-in smartphone application or landline telephony.
- Optimal occupation of your contact center through scheduling options for agents
- Optimal insight thanks to real-time reports of all activities
- Automatic transfer based on selections, such as function, region, time and organization- or industry-specific criteria.